Online only return policy.
If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund.
Online returned items must be received within 15 days, which means you have 15 days of receipts.
To be eligible for a refund or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Additional non-returnable items:
Any item that has been worn, used or altered.
* Sale Items
To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you an email to notify you, as well as for instructions on how and where to send your package. Items sent back to us outside the 15-day policy will not be accepted and will be returned back to the customer.
You can always contact us for any return/refund questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Unfortunately, if an item is sold out, we can not do any exchange however we will offer you full refund.
We will notify you once we have received and inspected your return, and let you know regarding your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.