Returns & Exchanges
At Kendi Boutique, every piece is carefully selected, prepared and inspected before it makes its way to you. We want you to feel confident in your purchase, while also protecting the quality and integrity of our collections.
Standard Returns
Eligible online purchases may be returned within 14 days of delivery for an exchange or Kendi Boutique store credit.
For returns made under our standard return policy, refunds to the original method of payment are not offered.
All returns must meet the requirements outlined below and are subject to inspection upon arrival.
Return Requirements
To be eligible for a return, merchandise must:
- Be returned within 14 days of delivery
- Be unworn and unwashed
- Have all original tags and labels attached
- Free from makeup, deodorant, self-tanner, stains, smoke, odours or other signs of wear
- Be in its original condition
- Include the original order information or proof of purchase
We kindly ask that you take care when trying on garments at home. Please avoid makeup, deodorant and self-tanner, as these can transfer onto or damage delicate fabrics.
Items that show signs of wear, washing, alteration, damage or staining will not qualify for a standard return.
Additional non-returnable items:
Final Sale
Certain merchandise is final sale and is not eligible for return, exchange or store credit under our standard return policy.
Final-sale merchandise includes:
- Sale and discounted merchandise
- Merchandise marked Final Sale
- Accessories
- Jewelry and earrings
- Swimwear
- Gift cards
- Customized or altered merchandise
- Special-order merchandise
- Items specially sourced or ordered at a client’s request
- Other merchandise identified as non-returnable at the time of purchase
Special Orders & Specially Sourced Pieces
Some pieces are purchased or sourced specifically for an individual client and may not be part of our regular inventory.
Because these pieces are acquired specifically at a client’s request, special orders and specially sourced merchandise are final sale, unless the merchandise arrives defective or is not what was ordered.
If you are unsure about sizing, fit, colour or styling before placing a special order, our team is happy to assist you before the order is finalized.
Damaged, Defective or Incorrect Orders
We carefully inspect merchandise before it leaves Kendi Boutique.
If your order arrives damaged, defective or incorrect, please contact us immediately so that we can evaluate the issue and make it right.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the merchandise and packaging where applicable
Please do not send the merchandise back before contacting our team.
Once the concern has been reviewed, we will provide the appropriate next steps.
Where merchandise is confirmed to be defective, damaged upon arrival or incorrectly supplied by Kendi Boutique, the resolution will be handled separately from our standard return policy.
Nothing in this policy limits any rights or remedies that may apply to a consumer under applicable law.
Requesting a Return
Please contact Kendi Boutique before sending a return.
When contacting us, please include your order number and the item(s) you wish to return.
Our team will confirm whether the merchandise qualifies under our return policy and provide the appropriate return instructions.
Returns sent without prior authorization may be refused or returned to the sender.
Once received, all merchandise is inspected before a return is approved.
A return is considered accepted only after the merchandise has passed inspection.
Exchanges
Eligible merchandise may be exchanged for another available size or item.
Exchanges are subject to inventory availability.
If the replacement item has a higher value, the difference will be payable before the exchange is completed.
If the replacement item is unavailable, eligible merchandise will be issued as Kendi Boutique store credit.
Kendi Boutique Store Credit
Approved standard returns are issued as Kendi Boutique store credit.
Store credit is provided after the returned merchandise has been received and approved through our inspection process.
Store credit is not redeemable for cash.
Where store credit is issued as part of a promotional offer or other specific program, any applicable terms will be communicated at the time it is issued.
Return Shipping
For standard returns, the client is responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a tracked shipping service when returning merchandise. Kendi Boutique is not responsible for merchandise that is lost or damaged while being returned to us.
For merchandise confirmed to have been sent incorrectly or to have arrived defective or damaged, our team will provide specific return instructions.
Lost, Stolen or Incorrectly Addressed Packages
Kendi Boutique is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided at checkout and are subsequently lost or stolen.
Clients are responsible for ensuring their shipping information is accurate before completing an order.
Kendi Boutique is not responsible for additional costs, delays, duties, taxes or customs charges resulting from incorrect shipping information or international shipments.
In-Store Purchases
Purchases made in-store are subject to the return and exchange terms communicated at the time of purchase.
For assistance with an in-store purchase, please contact or visit Kendi Boutique.
info@kendiboutique.com
306-559-1065
A Note From Kendi
We understand that shopping online can sometimes make choosing the right size, fit or style a little more difficult.
If you’re unsure before placing an order, we encourage you to reach out to our team. We are always happy to help with sizing, fit and styling so you can shop Kendi with confidence.
Kendi Boutique
1846 Hamilton Street
Regina, Saskatchewan S4P 2B8
Canada
info@kendiboutique.com
306-559-1065